Return Policy

Returns Policy

At The Closet Collective Shop, every reseller bundle is carefully packed with a mix of preloved and/or new with tags items sourced for resale purposes 📦✨

As our bundles are sold as mystery reseller boxes, with stock varying from week to week, we do not accept returns based on:

• Personal preference
• Not liking certain items or brands included
• Style preferences
• Expected resale value
• Size mix within the bundle

By purchasing from us, you understand that each bundle is unique and contents will vary

Damaged or Incorrect Items

We do, of course, want you to receive your bundle in the condition expected. If you believe there is an issue with your order due to:

• Items arriving damaged beyond expected preloved condition
• Incorrect order received
• Significant faults not disclosed within the bundle standard

Please contact the team within 48 hours of delivery on - [email protected]

Please include:

• Your order number
• A description of the issue
• Clear photos of the item(s)