Terms & Conditions

Welcome to The Closet Collective Shop. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before purchasing from us

About Us

The Closet Collective Shop is an independent UK-based reseller bundle business specialising in curated clothing bundles for online resellers.

For any enquiries, please contact: [email protected]

Orders

• All orders are subject to availability and acceptance
• We reserve the right to refuse or cancel orders at our discretion
• Once an order has been placed, it cannot be amended
• All reseller bundles are sold as mystery-style mixed stock bundles and contents will vary from box to box
  
  

Bundle Information

Our reseller bundles are sold by weight and not by exact item count.

Each bundle includes:

• 5KG of mixed clothing

Bundles may contain:

• Preloved clothing in excellent condition
• New with tags items
• High street brands
• Vintage items
• Branded fashion

Stock changes regularly and no two bundles will ever be identical

Sizing

Bundles contain a random mix of sizes and styles.

Items may range from:

• UK Size 4
  up to
• UK Size 34

We cannot guarantee:

• Specific sizes
• Exact brand mixes
• Specific item types within bundles

Sizing may vary between brands, eras and garment styles

Product Descriptions

We make every effort to ensure descriptions are accurate. However:

• Bundle contents are mixed and may vary
• Colours may appear slightly different depending on screens or lighting
• Vintage and preloved items may differ slightly in fit or appearance from modern sizing standards

Images used across the website and social media are examples only and may not represent the exact contents received

Preloved & Vintage Clothing Disclaimer

Many items included within our bundles are preloved and/or vintage.

While all stock is quality checked before dispatch, some items may show minor signs of previous wear consistent with second-hand clothing.

Please note:

• Minor wear or age-related characteristics are not considered faults
• Vintage sizing and fits may differ from modern high street sizing
• Small signs of wear expected within preloved fashion do not qualify for refunds or returns

We aim to maintain a high standard across all bundles and only include items suitable for resale

Pricing & Payment

• All prices are listed in GBP (£)
• Payment must be made in full at checkout
• Prices may be updated or changed at any time without notice

Shipping

• We ship across the UK 📦
• Shipping costs are calculated at checkout
• Delivery timeframes are estimates only and may vary
• We are not responsible for courier delays outside of our control

Tracking information will be provided where applicable

Returns & Refunds

Due to the nature of reseller mystery bundles, we do not accept returns based on:

• Personal preference
• Disliking brands or styles received
• Expected resale value
• Size distribution within bundles
• Change of mind

By purchasing, you acknowledge that every bundle is unique and contents will vary

Damaged or Incorrect Orders

If your order arrives:

• Significantly damaged
• Incorrect
• With faults beyond reasonable preloved condition

please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photographs of the affected items

Approved resolutions may include:

• Partial refund
• Replacement item(s) where possible
• Store credit

Refunds will not be issued without photographic evidence or prior contact

Liability

To the fullest extent permitted by law, The Closet Collective Shop shall not be liable for:

• Indirect or consequential losses
• Loss of resale profit
• Platform-related selling performance
• Business interruption arising from use of our products

Nothing within these Terms affects your statutory rights under UK consumer law

Intellectual Property

All website content including:

• Branding
• Logos
• Images
• Product descriptions
• Written content

remains the property of The Closet Collective Shop and may not be copied or reproduced without permission

Privacy

Your personal information is handled in accordance with UK GDPR regulations and our Privacy Policy

Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Updated terms will take effect immediately once published on the website

Governing Law

These Terms & Conditions are governed by the laws of England and Wales